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Hello there . . .

This site is provided by Impactable Pty Ltd (ACN 651 682 709) a company established in Australia. It trades as a publishing business under ABN 50 651 682 709 and can be contacted by email at bewilder@impactable.com.au. Policies are below . . .

Privacy in short

Privacy and Cookies (Digestible Overview)

You may have noticed an absence of cookie consent when visiting this site. This is because your information is yours and nothing is taken from you unless you explicitly provide it for a purpose.

Any information explicitly given is only used for the purpose of completing your related request. This is the information you enter and submit on the site, including:

  • Your email address, if you submit a request to be notified of future publications – all future notifications will include an unsubscribe option;

  • Details provided during checkout. These will be utilised minimally as required to fulfil your order request.

  • And, any details provided during checkout retained for the purpose of legal compliance – eg sales value and your jurisdiction.

More on . . .

Cookies

Only strictly necessary cookies are used. These are for site functionality, your protection, and to meet your requests. These include:

  • Security Cookies to prevent spam and fraud during checkout;

  • Cart Cookies so the cart remembers items whilst you are on the site;

  • Functional UI Cookies to remember your chosen currency.

Privacy 

If you provide checkout details, these will also be shared to third-party providers as per below to fulfil your order request. The privacy policy of these external providers, that are all unrelated to Impactable, have been hyperlinked:

  • Payment Provider (Stripe) – handles your financial information. This is not accessible to Impactable.

  • Website Host/Builder (Wix) - receive and handle all details you submit via a form on the website.

  • External Print-on-Demand Providers (hardcopy requests only) – receive the quantity/type and your submitted delivery and contact details:

  • Regional Delivery Provider (hardcopy requests only) - receive your delivery and contact details:

 

No attempt will be made to identify individual users or their browsing activities except in the rare case that Impactable is asked and required to for the enforcement of criminal law. In the case of the latter, we will comply with the Privacy Principles of the Australian Privacy Act 1988 (Cth) regarding the limits and protocols associated with disclosure of personal information, unless your local legislation supersedes this.

Best Practice Privacy Principles applied:

Although not required to, Impactable operates in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which Personal Information is collected, used, disclosed, stored, secured and disposed of.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner. The following is a quick reference with links to detailed guidelines under each Principle: https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-quick-reference.

The EU’s General Data Protection Regulation (GDPR) has also been applied across the board, and not solely for EU customers, as these are recognised as best practice globally. Further information can be found here: https://commission.europa.eu/law/law-topic/data-protection/legal-framework-eu-data-protection_en

Deleting your data

To request a copy of any Personal Information stored, or for your data to be deleted in accordance with the EU’s 'Right to be Forgotten', please contact  bewilder@impactable.com.au. Note in order to protect your Personal Information we will require identification from you before releasing any requested details.

Shipping

Returns

All Digital Books are emailed same day.

All Hardcopy Books are slow shipped as noted on the cart page and again at checkout. This reads as follows:

  • Please be aware that fulfilment is not designed for urgency. Once your request for a physical hardcover book is placed, only then will it be made. Please allow two weeks for your book to be lovingly printed and bound by our external Print-On-Demand Provider. Shipping will then vary dependant on the non-rush service offered by your regional provider. If you would like further details, links to your provider can be found below.

  • If the shipping and availability options do not meet your needs, or your would like to order a larger quantity of hardcopies, please send your request to bewilder@impactable.com.au.

 

Regional providers at time of writing are:

  • Australia – Australia Post (ParcelPost)At time of writing delivery times listed in this link were:

    • VIC: 2-4 business days

    • Outside VIC: 3-6 business days

  • United Kingdom – Royal MailAt time of writing delivery times were:

    • Up to 2kg (4 books) – within 48 hours

    • More than 2kg – next day delivery

  • United States of America - UPS - various

 

 

Digital books are non-returnable by nature. Refunds are also not provided once digital books have been delivered, which occurs on the same day as purchase. A sample of each book is provided, to give you the best opportunity of aligning your expectations before completing checkout.

 

Hardcopy books are not returnable as they are printed on demand by an external provider. However, if you receive a badly damaged/illegible book, please do email bewilder@impactable.com.au so that we can resolve this with you as soon as possible.

 

A return address is required to be provided, as per below, however please do not return books to this address and contact us instead to resolve any issues.

If the hardcopy you receive can not find a local home, please recycle its component parts according to your regional options available.

Unit 157136, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

Need to get in touch . . .

If you have any queries about these policies or the website please contact bewilder@impactable.com.au.

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